Our contract with our Freight Partners for White Glove Service:
Quintier Edition™ Collectors receive complimentary White Glove Freight Service.
Frontier Edition™ Collectors receive complimentary White Glove upgrade with purchase of Threshold Freight Service.
White glove upgrade is available for Limited Edition images for a nominal charge. Simply ask your art consultant for details if you’d like to upgrade your level of service.
Our contract with our Freight Partners for Threshold Service:
One day of each month, the BENJAMIN WALLS™ Production team schedules a day to deliver and install BENJAMIN WALLS™ Images. Once your image is complete we will notify you of the next delivery date. If the date provided does not work with your schedule, we will repeat the attempt monthly until delivered. Keep in mind that our standard production time is 4-6 weeks, so if your piece is finished 3-4 weeks before our monthly delivery, your piece may not be delivered and installed for up to 10 weeks. If you need a faster delivery or delivery on the day of your choice, please upgrade to Custom Delivery (see below). This service is provided by a BENJAMIN WALLS™ Team Member.
The BENJAMIN WALLS™ Production team will work with your schedule for delivery and installation appointment at the time of your choice Monday – Friday 9AM to 4PM (allow a 4 hour window within 2 weeks of the completion of your image). Keep in mind that our standard production time is 4-6 weeks, so if your delivery is scheduled 2 weeks after completion that your piece may not be delivered and installed for 8 weeks. This service is provided by a BENJAMIN WALLS™ Team Member.
When your piece is completed it will be transferred to the BENJAMIN WALLS GALLERY of your choice, where you will pick it up at your convenience. Keep in mind that our standard production time is 4-6 weeks and our transfer time is in 3-4 weeks, thus your piece may not be ready for pickup for up to 10 weeks. We highly recommend carefully measuring your vehicle to make sure your image will fit comfortably. Pieces collected from the gallery are carefully bubble-wrapped, but not in a crate so please plan accordingly.
If your shipment shows signs of damage, it is your right to inspect the art before signing for it. If you can clearly see that the artwork has been damaged, refuse the delivery.
If crate / box are damaged, but you are unable to immediately discern whether the artwork has been damaged simply have the driver note any visible damage before signing. Please keep the original packaging, including the box and any packing material. Submit at least 4-6 digital photographs of the box and any damage to the art to your art consultant as soon as possible.
Note: Due to the claims process defined by our carrier, a request for repair or replacement will only be honored if submitted within 2 days of delivery.
It is our full intention to handle your repair or replacement as soon as possible.
Neither Benjamin Walls Gallery nor any affiliated carrier is responsible for damage incurred during hanging or during any secondary transportation after initial delivery. For this reason, it is strongly recommended that each piece be carefully inspected upon receipt.