Frequently Asked Questions

Table of Contents

Shipping and Delivery

Do you ship internationally?

Yes we do! Please speak with your art consultant for full details.
Note: we may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions.

What about duties and taxes?

International collectors are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork. You will need to act quickly as customs doesn’t have a large window of time to process shipments. After a few weeks the images will either be sent back to us or become property of the government. If they are sent back there will be additional shipping fees to have the artwork returned to you.

White Glove Service

Our white glove shipping service is defined as follows:

  • The freight driver will bring the crated image to the room of your choice (maximum of one flight of stairs).
  • The freight driver will unpack the image from the wooden crate.
  • The freight driver will remove & properly dispose of the crate.
  • The driver does NOT wear white gloves
  • The driver does NOT hang the art
  • The freight driver is NOT a BENJAMIN WALLS™ team member

Frontier™ & Quintier™ collectors receive complimentary white glove freight service. The service is also available for Limited Edition images for a nominal charge. Simply ask your art consultant for details if you’d like to upgrade your level of service.

Threshold Service

Our standard (threshold) shipping service is defined as:

  • The freight driver will bring the crated image through your front door or garage.
  • Movement beyond this room is the responsibility of the collector.
  • Unpacking & crate disposal is the responsibility of the collector.
  • The driver is NOT a BENJAMIN WALLS™ team member, but a freight driver

BENJAMIN WALLS™ Monthly Delivery & Installation

One day of each month, the BENJAMIN WALLS™ Production team schedules a day to deliver and install BENJAMIN WALLS™ Images. Once your image is complete we will notify you of the next delivery date. If the date provided does not work with your schedule, we will repeat the attempt monthly until delivered. Keep in mind that our standard production time is 4-6 weeks, so if your piece is finished 3-4 weeks before our monthly delivery, your piece may not be delivered and installed for up to 10 weeks. If you need a faster delivery or delivery on the day of your choice, please upgrade to Custom Delivery (see below). This service is provided by a BENJAMIN WALLS™ Team Member.

BENJAMIN WALLS™ Custom Delivery & Installation

The BENJAMIN WALLS™ Production team will work with your schedule for delivery and installation appointment at the time of your choice Monday – Friday 9AM to 4PM  (allow a 4 hour window within 2 weeks of the completion of your image). Keep in mind that our standard production time is 4-6 weeks, so if your delivery is scheduled 2 weeks after completion that your piece may not be delivered and installed for 8 weeks. This service is provided by a BENJAMIN WALLS™ Team Member.

Gallery Pickup

When your piece is completed it will be transferred to the BENJAMIN WALLS GALLERY of your choice, where you will pick it up at your convenience. Keep in mind that our standard production time is 4-6 weeks and our transfer time is in 3-4 weeks, thus your piece may not be ready for pickup for up to 10 weeks. We highly recommend carefully measuring your vehicle to make sure your image will fit comfortably. Pieces collected from the gallery are carefully bubble-wrapped, but not in a crate so please plan accordingly. 

Is my artwork insured during transit?

We will replace or repair any damages that occur during transit from our production facility to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination.

What happens if my package arrived damaged?

If your shipment shows signs of damage, it is your right to inspect the art before signing for it. If you can clearly see that the artwork has been damaged, refuse the delivery.

If crate / box are damaged, but you are unable to immediately discern whether the artwork has been damaged simply have the driver note any visible damage before signing. Please keep the original packaging, including the box and any packing material. Submit at least 4-6 digital photographs of the box and any damage to the art to your art consultant as soon as possible.

Note: Due to the claims process defined by our carrier, a request for repair or replacement will only be honored if submitted within 2 days of delivery.

It is our full intention to handle your repair or replacement as soon as possible.

Neither Benjamin Walls Gallery nor any affiliated carrier is responsible for damage incurred during hanging or during any secondary transportation after initial delivery. For this reason, it is strongly recommended that each piece be carefully inspected upon receipt.

Returns and Exchanges

Can I return or exchange my artwork for a different piece?

Each Benjamin Walls Fine Art Limited Edition image is custom made to order. As such, we do not offer returns or exchanges.

Craftsmanship

What is a Limited Edition?

Limited Edition means that there will only ever be a pre-determined number of images produced of each photograph. Once the edition sells out, there will never be another reproduction of that photograph.

Will you ever re-publish a Limited Edition artwork?

Absolutely not. Each edition is produced in limited numbers never to be reproduced.

Can I order a custom-sized Limited Edition artwork?

Custom sizes are available for all of our editions, for more information please contact an Art Consultant or speak with us live via our web chat by clicking the chat window at the bottom right corner of this page.

Can I frame my artwork?

Absolutely! We have a number of traditional & contemporary options available for you.

Do you sell unframed artwork?

Benjamin Walls Fine Art may be purchased unmounted. We recommend that all images be mounted by our experienced professionals. We are not liable for damage or replacement costs. Be sure to use a reputable and insured frame shop to mount or frame your photograph.

Do you sell poster prints?

We do not.

Is the art signed?

Yes. Each Limited Edition artwork is hand signed with the edition number on the face of the artwork.

Perfectly Imperfect:

The Craftsman’s Paradox.

In our relentless pursuit of perfection, we acknowledge that we live in a world where nothing is truly perfect. Yet, in true WALLS fashion, we’ve put life’s imperfections to work for you. Here’s how:

Each Benjamin Walls image consists of seven precision layers including aluminum, museum acrylic, adhesives, and of course the signed silver halide photograph. While our production team cuts around and eliminates noticeable flaws, any one of these seven layers will absolutely contain very minute imperfections from the manufacturer that would be nearly impossible to detect without careful inspection. Therefore, these imperfections exist in each Benjamin Walls. In fact, we catalog and use these unique markers to establish and confirm the provenance of each numbered image because these “flaws” can not be forged. While 99% are never noticed by clients (even if they look very hard), occasionally an especially astute viewer may notice a slight anomaly of the light reflecting in the surface of an image or an ever so slight difference in sheen, surface texture, etc. We do not consider these minute imperfections a “defect” but a reality of living in an imperfect world.
In other words – thanks to these tiny imperfections, your Benjamin Walls image is truly unlike any other. No existing reproduction process could fake or reproduce the unique characteristics of your image.

Why not cut around even these small imperfections?

Short answer — most of our raw materials would end up on the landfill. In our view, if you have to hold your head a certain way to see something you can barely detect or describe, we’ve made the strategic decision NOT to cut that imprection out and put that raw material in the landfill.

Lighting

Do you suggest using wall mounted Art Lights?

No. We suggest ceiling lights as specified on our Lighting Suggestions.

Will you modify your art to fit over top of wall mounted lights?

No. Any modifications needed to the back of the frame or subframe is the client’s responsibility.

Do you offer a lighting consultation?

Yes, collectors, schedule your complimentary lighting consultation with your art consultant.