Frequently Asked Questions

Shipping and Delivery

Do you ship internationally?

Yes we do! Please speak with your art consultant for full details.
Note: we may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions.

What about duties and taxes?

International collectors are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork. You will need to act quickly as customs doesn’t have a large window of time to process shipments. After a few weeks the images will either be sent back to us or become property of the government. If they are sent back there will be additional shipping fees to have the artwork returned to you.

White Glove Shipping Service

Due to the unprecedented labor shortages in the freight network, our freight providers are struggling to perfectly perform the items described below. Not to worry, shipments are arriving at their destinations, your art is fully insured, and we are here to assist. However, if the transit of your art takes longer than expected or if the freight driver fails to set up an appointment before arriving or shows up early / late we kindly ask for your grace in these unusual times.

Shipments can take 1-2 weeks to arrive at your local terminal
Once at the terminal, the freight company will call you to schedule a 4 hour delivery window
- be sure your voicemail is not full and disable call blockers
- a delivery appointment is required for delivery
- your delivery appointment can only be altered by contacting the freight company directly
The freight driver will bring the crated image to the room of your choice (maximum of one flight of stairs)
The freight driver will unpack the image from the wooden crate
The freight driver will remove & properly dispose of the crate
The driver does not wear white gloves
The driver does not hang the art
The freight driver is NOT a BENJAMIN WALLS™ team member.

Complimentary White Glove / White Glove Upgrade:

Quintier Edition™ Collectors receive complimentary White Glove Freight Service.

Frontier Edition™ Collectors receive complimentary White Glove upgrade with purchase of Threshold Freight Service.

White glove upgrade is available for Limited Edition images for a nominal charge. Simply ask your art consultant for details if you’d like to upgrade your level of service.

Threshold Shipping Service

Shipments can take 1- 2 weeks to arrive at your local terminal
Once at the terminal, the freight company will call you to schedule a 4-hour delivery window
- be sure your voicemail is not full and disable call blockers
- a delivery appointment is required for delivery
- your delivery appointment can only be altered by contacting the freight company directly
The freight driver will bring the crated image through your front door or garage
Movement beyond this room is the responsibility of the collector
Unpacking & crate disposal is the responsibility of the collector
The freight driver is NOT a BENJAMIN WALLS™ team member.

Ground Shipping

Images small enough to ship “Ground” will be shipped via FedEx Ground.

Ground Shipments are not eligible for White Glove Freight Upgrade.
The Ground driver will bring the crated or boxed image to your front door.
Movement beyond the front door is the responsibility of the collector.
Unpacking & crate disposal is the responsibility of the collector.
The driver is NOT a BENJAMIN WALLS™ team member, but a ground driver.

My Invoice Says "GROUND/FREIGHT"

If your image had a small frame (or no frame) it will ship ground.
If a large frame, it will ship via freight.

BENJAMIN WALLS™ Monthly Delivery & Installation

One day of each month, the BENJAMIN WALLS™ Production team schedules a day to deliver and install BENJAMIN WALLS™ Images. Once your image is complete we will notify you of the next delivery date. If the date provided does not work with your schedule, we will repeat the attempt monthly until delivered. Keep in mind that our standard production time is 4-6 weeks, so if your piece is finished 3-4 weeks before our monthly delivery, your piece may not be delivered and installed for up to 10 weeks. If you need a faster delivery or delivery on the day of your choice, please upgrade to Custom Delivery (see below). This service is provided by a BENJAMIN WALLS™ Team Member.

BENJAMIN WALLS™ Custom Delivery & Installation

The BENJAMIN WALLS™ Production team will work with your schedule for delivery and installation appointment at the time of your choice Monday – Friday 9AM to 4PM (allow a 4 hour window within 2 weeks of the completion of your image). Keep in mind that our standard production time is 4-6 weeks, so if your delivery is scheduled 2 weeks after completion that your piece may not be delivered and installed for 8 weeks. This service is provided by a BENJAMIN WALLS™ Team Member.

Gallery Pickup

When your piece is completed it will be transferred to the BENJAMIN WALLS GALLERY of your choice, where you will pick it up at your convenience. Keep in mind that our standard production time is 4-6 weeks and our transfer time is in 3-4 weeks, thus your piece may not be ready for pickup for up to 10 weeks. We highly recommend carefully measuring your vehicle to make sure your image will fit comfortably. Pieces collected from the gallery are carefully bubble-wrapped, but not in a crate so please plan accordingly.

Is my artwork insured during transit?

We will replace or repair any damages that occur during transit from our production facility to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination.

What happens if my package arrived damaged?

If your shipment shows signs of damage, it is your right to inspect the art before signing for it. If you can clearly see that the artwork has been damaged, refuse the delivery.

If crate / box are damaged, but you are unable to immediately discern whether the artwork has been damaged simply have the driver note any visible damage before signing. Please keep the original packaging, including the box and any packing material. Submit at least 4-6 digital photographs of the box and any damage to the art to your art consultant as soon as possible.

Note: Due to the claims process defined by our carrier, a request for repair or replacement will only be honored if submitted within 2 days of delivery.

It is our full intention to handle your repair or replacement as soon as possible.

Neither Benjamin Walls Gallery nor any affiliated carrier is responsible for damage incurred during hanging or during any secondary transportation after initial delivery. For this reason, it is strongly recommended that each piece be carefully inspected upon receipt.

Returns and Exchanges

Can I return or exchange my artwork for a different piece?

Each Benjamin Walls Fine Art Limited Edition image is custom made to order. As such, we do not offer returns or exchanges.

Craftsmanship

Is the art signed?

Yes. Each image is hand signed and numbered by Benjamin Walls with the signature and edition number on the face of the artwork.

What is a Limited Edition?

Limited Edition means that there will only ever be a pre-determined number of images produced of each photograph. Once the edition sells out, there will never be another reproduction of that photograph.

Will you ever re-publish a Limited Edition artwork?

No. Each edition is produced in limited numbers never to be reproduced.

What are Frontier Images™ and Quintier Images™?

These are exclusive Benjamin Walls Limited Edition images that are produced in very small editions. Only 50 Limited Edition Frontier Images™ will ever be produced of a Frontier Edition™. Only 5 Limited Edition Quintier Images™ will ever be produced of a Quintier Edition™.

What is an Artist Proof?

Artist Proofs (AP) are reserved for Benjamin’s personal use; to be displayed in museums, galleries and conservation events. AP’s are not available for purchase. However, on rare occasions, an Artist Proof may be acquired by a private collector when an AP is auctioned for a conservation cause or other charitable event.

How many Artist Proofs do you make?

The Artist Proof Collection is comprised of an additional 10% of the Limited Edition. For example, a Limited Edition of 50 will have an additional Artist Proof Edition of only 5. These five will be numbered AP1/5, AP2/5, AP3/5, etc.

I want to be the only one to own a Benjamin Walls image (1/1). Is that possible?

Established Benjamin Walls collectors may request a portfolio of works available as a 1/1. Ask your art consultant.

Will you make any other type of proofs, editions, etc. outside of the Limited Edition or Artist Proofs?

No.

Do you make open editions?

No.

Do you make posters?

No.

How do you control the number of images that are made?

We only produces images in our dedicated production facility and each image is signed and numbered by Benjamin himself. The edition number is registered in our internal database that is backed up off site and in the cloud. Each image is issued and comes with a signed and numbered certificate of authenticity.

Can I order a custom-sized image?

We custom make each image, so custom sizes are easy for us to accommodate. We highly recommend our VirtuWALLS™ process for selecting the perfect size. For more information please contact an Art Consultant or speak with us live via our web chat by clicking the chat window at the bottom right corner of this page.

Can I frame my image?

Benjamin Walls Fine Art may be purchased unmounted and unframed, (these come rolled in a tube). However, we strongly recommend that all images be mounted and framed by our Benjamin Walls™ Production Pros. We can not be responsible for damage or replacement costs for framing or mounting done elsewhere. If you do choose to have your image mounted and framed independently, please source a reputable and insured frame shop to mount or frame your photograph.

Do you sell unframed artwork?

Is my image “perfect”?

The Craftsman’s Paradox. In our relentless pursuit of perfection, we acknowledge that we live in a world where nothing is truly perfect. However, in true WALLS fashion, we’ve put life’s imperfections to work for you. Here’s how:

Each Benjamin Walls image consists of seven precision layers including aluminum, museum acrylic, adhesives, and of course the signed silver halide photograph. While our production team cuts around and eliminates noticeable flaws, any one of these seven layers will absolutely contain very minute imperfections from the manufacturer that would be nearly impossible to detect without meticulous inspection. Therefore, these imperfections exist in each and every Benjamin Walls image. In fact, we catalog and use these unique markers to establish and confirm the provenance of each numbered image because these “imperfections” can not be forged. While 99% are never noticed by clients (even if they look very hard), occasionally an especially astute viewer may notice a slight anomaly of the light reflecting in the surface of an image or an ever so slight difference in sheen, surface texture, etc. We do not consider these minute imperfections a “defect” but a reality of living in an imperfect world.

In short – we use the near-imperceptible imperfections in our raw materials to catalog how your Benjamin Walls image is unlike any other. No existing reproduction process can forge the unique characteristics of your image.

Why not cut around even small imperfections in the raw materials? In short — most of our raw materials would end up on the landfill. In our view, if you have to hold your head a certain way to see something you can barely detect or describe, we’ve made the strategic decision NOT to cut that imperfection out and put that raw material in the landfill.

Lighting & Hanging

Click here to view our lighting suggestions

How do I hang my artwork?

Your image has been shipped with Hanging Guidelines and appropriate hanging equipment attached to the back of the frame. Appropriate wall anchors are highly recommended, and such anchors are included for standard sheetrock installations. However, anchors are not included for non-sheetrock installations, as the type of anchor used will need to be identified and properly installed by an experienced professional.

Benjamin Walls Galleries strongly recommends not shortcutting this step – hanging should be carried out by an experienced professional, and as such, the Hanging Guidelines provided are provided for information only. Benjamin Walls and Benjamin Walls Galleries are not responsible for personal injury and/or property damage notwithstanding your proper adherence to the guidelines.

Can you hire a professional to hang the artwork for me?

We offer BENJAMIN WALLS MONTHLY and BENJAMIN WALLS CUSTOM delivery and installation services for a limited radius in the southeastern USA. Contact your Art Consultant for details. However, we do not contract with third-party companies for delivery and installation. It is the client’s responsibility to source a qualified professional to install their art.

Do you suggest using wall mounted Art Lights?

No. We suggest ceiling lights as specified on our Lighting Suggestions.

Will you modify your art to fit over top of wall mounted lights?

No. Any modifications needed to the back of the frame or subframe is the client’s responsibility.

Do you offer a lighting consultation?

Yes, collectors, schedule your complimentary lighting consultation with your art consultant.

My office is bright! Do I need directional lighting in there as well?

It’s not required, but recommended! Office environments are are designed for bright “even” light throughout the space, and often have white walls and a ton of windows — this is great for office work but not ideal for viewing art. Take a note from every gallery and museum in the world, you need directional lighting to make your art pop! To minimize reflection and maximize the enjoyment of your image (while still keeping your office bright and functional), we advise installing track lights above your Benjamin Walls images. This can be achieved by adding a new fixture or by replacing a fixture that is already there with a track light instead. A typical track light with 3-4 heads runs about $150. Remember to use spot bulbs and not flood bulbs! Putting your track on a separate switch with a dimmer is not required, but is a nice touch. See our the Lighting sheet in your collectors packet for more details. One bonus about office spaces is they typical have drop ceilings or exposed ceilings — this makes it super easy and inexpensive for an electrician to add track lights.